Privacy Policy

Last updated: September 2026

1. Who we are

Tech Twenty One Ltd is the controller of personal information described in this policy. We supply business technology products and related services to organisations in the UK and internationally.

2. Scope of this policy

This policy covers personal information processed through our website, enquiries, quotations, orders, supplier and customer relationships, marketing and ordinary business administration.

3. Information we may collect

• Name, job title, employer and business contact details.
• Enquiry, quotation, order, delivery and support information.
• Account, payment and transaction records. We do not retain complete payment-card details where payment is handled by a payment provider.
• Correspondence and records of our dealings with you, including chat messages and details you choose to provide to the website chat assistant.
• Technical information associated with use of our website, such as IP address, device, browser and server-log information.
• Information needed for credit, fraud-prevention, sanctions or other proportionate due-diligence checks.

4. How we obtain information

We receive information directly from you or your organisation, and where appropriate from suppliers, manufacturers, delivery providers, service partners, credit-reference or fraud-prevention providers, public records and professional networking or business-information sources.

5. How we use personal information

We use personal information to respond to enquiries, prepare quotations, process and deliver orders, provide Services and support, administer accounts, manage supplier and customer relationships, maintain security, prevent fraud, meet legal obligations and improve our operations.

6. Lawful bases

Depending on the circumstances, we rely on performance of a contract, steps requested before entering a contract, compliance with legal obligations, our legitimate interests in operating and protecting our business, and consent where the law requires it. Where we rely on legitimate interests, we consider the impact on the individuals concerned.

7. Who we share information with

We may share relevant information with manufacturers, suppliers, delivery and logistics providers, configuration or support partners, IT and professional advisers, payment and credit providers, insurers and public authorities. We share only what is reasonably necessary and do not sell personal information.

Website chat is provided by tawk.to and may use its AI Assist feature to answer routine questions and prepare enquiries for our team. Messages and contact details entered into chat are processed through that service. A person can review the conversation and follow up. Please avoid entering passwords, payment-card details or confidential information into chat. See tawk.to’s privacy policy for information about its processing.

8. International processing

Some suppliers or technology providers may process information outside the UK. Where personal information is transferred internationally, we use an appropriate legal safeguard or rely on another transfer mechanism permitted by UK data-protection law.

9. Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure or loss. No internet or storage system can be guaranteed completely secure.

10. Retention

We retain personal information only for as long as reasonably required for the purpose for which it was collected, including contractual, warranty, accounting, tax, legal and dispute-resolution requirements. Retention periods vary according to the type of record.

11. Your rights

Subject to applicable law, you may ask to access, correct or erase your personal information, restrict or object to processing, or receive certain information in a portable format. Where processing relies on consent, you may withdraw that consent at any time. These rights can be subject to legal limitations.

12. Marketing

We may send relevant business-to-business communications where permitted by law. You can ask us to stop marketing at any time by using an unsubscribe option or contacting us. We may still send necessary service, order or account communications.

13. Cookies and website data

Our website may use cookies or similar technologies needed for operation and, where introduced, for preferences or measurement. Further information is provided in our Cookie Policy.

14. Complaints

Please contact us first so we can try to resolve any concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

15. Contact and changes to this policy

Privacy questions and rights requests can be sent to info@techtwentyone.co.uk. We may update this policy when our services, practices or legal obligations change. The date above shows the latest revision.