Enterprise AI platforms & automation

Connect AI to useful work, trusted information and the applications your teams already use.

The challenge.

A standalone chatbot can help with a draft, but a dependable business workflow needs authoritative information, application connections and clear decisions about which actions remain with people.

Technology in practice

Explore the products behind the approach.

Each platform has a different role. We help you assess the fit, connections and commercial options around your environment.

IBM watsonx Orchestrate & watsonx.data

watsonx Orchestrate provides a platform for connecting and managing AI agents across business workflows. IBM’s data capabilities help give those workflows trusted context, including the meaning, quality and governance of the information they use.

See IBM’s procurement-agent tutorial (vendor resource)

In practice

Where this could fit

A software request moves between an employee, an approver and a service team. IBM’s published ServiceNow tutorial demonstrates a procurement-agent integration. A scoped project could apply that approach to selected steps while retaining the organisation’s approval process.

Talk to us about IBM

Microsoft 365 Copilot & Copilot Studio

Microsoft 365 Copilot supports AI-assisted work within the Microsoft environment. Copilot Studio provides agent-building capabilities with security and governance controls. Existing permissions and information management should be reviewed as part of deployment.

Read Microsoft’s security and governance guidance (vendor resource)

In practice

Where this could fit

A team wants an assistant for approved internal guidance. A scoped agent can connect to selected knowledge and workflows, with sharing and access controls planned before rollout. Success can be measured against response quality, adoption and time spent on routine enquiries.

Talk to us about Microsoft

How Tech Twenty One helps.

We bring software selection, licensing and specialist implementation input together through one account contact. The initial project can focus on a defined workflow, with integration, data preparation, training and support explicitly scoped around the agreed outcome.

Start a focused conversation.

Bring a platform you already have in mind, or describe a process your team would like to improve. We can help establish a focused starting point and coordinate the appropriate commercial and technical discussion.

Discuss this solution

Product capabilities, integrations and licensing depend on the selected configuration. Technical scope and delivery services are confirmed in the proposal. Vendor resources reviewed October 2026.